Learning Warranty
Center Mass Group, LLC (parent company of chrissajnog.com) cannot and does not make any guarantees about your ability to get results with our ideas, information, tools, or strategies. What we can guarantee is your satisfaction with our training. We give you a 30-day 100% satisfaction guarantee on the products we sell in accordance with our return policy below. So, if you are not happy for any reason with the quality of our training, just ask for your money back.

Safety Disclaimer
All products, content, and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results, and we do not offer any legal, medical, tax or other professional advice. This training does not and should not take the place of professional firearms training. Use caution and always consult a professional firearms instructor before acting on this or any information related to training with or around firearms.

You alone are responsible and accountable for your decisions, actions and results in life.

Center Mass Group, LLC assumes no liability for the careless handling or misuse of firearms. The safe and proper use of firearms is solely your responsibility.

Waiver of Liability
In exchange for access to the free content or members-only section of our website and thereby the training materials and content provided by Center Mass Group, LLC, you agree to the following. Failure to agree to the entirety of the terms below revokes your right to access our training materials.

You agree to follow all necessary firearm safety rules. Including but not limited to:

• Treating all firearms as if they were loaded
• Never pointing a firearm at something that you are not willing to destroy
• Keeping your finger off of the trigger until ready to fire
• Being sure of your target and what is around and beyond it
• Ensuring that children and untrained and/or unauthorized persons do not have access to firearms
   

You agree that there are certain inherent risks involved with handling firearms and you assume full responsibility for personal injury to yourself or anyone else and any property damage.  You fully release and discharge Center Mass Group, LLC, New Rules Media, LLC their directors, officers, members, agents, servants, authors, partners, affiliates, contractors or subcontractors and employees, including without limitation Chris Sajnog.

You agree that you are participating voluntarily and that all risks have been made clear to you.

You agree you are 18 years or older, of sound mental and physical capacity to work with firearms, and have been cleared by your physician to conduct training.

You agree to conduct all training without ammunition. If you train with ammunition, you are not following the training provided and assume all responsibility.

You understand that you have no right to seek compensation if any technique you learn causes or fails to cause injury or death to yourself or others.
By accessing the free content or member-only section of our website and viewing our content, you forfeit all right to bring a suit against Center Mass Group, LLC, New Rules Media, LLC their directors, officers, members, agents, servants, authors, partners, affiliates, contractors or subcontractors and employees, including without limitation Chris Sajnog for any reason.

You understand and agree that you are giving up substantial rights by agreeing to these terms and that you are agreeing to these terms voluntarily and without inducement.

The terms and conditions last for as long as you use any advice or material learned from Center Mass Group, LLC which may be long after your membership to our site has ended.

Billing Address
Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Personal Checks Not accepted.

Product Returns
100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.

Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.

Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

You have THIRTY (30) Days from the date of receipt of item to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.

All live events and training are non-refundable.

All signed books are non-refundable.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than once. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than once.

Shipping of the product from us to your door will not be refunded. Shipping of the product to our Refund Department will not be compensated.

To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.

Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.

Product Refunds: Once a return request is submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

Cancellations and Refunds For Subscriptions and Digital Products
You have THIRTY (30) Days from the date of receipt of the item to request a refund for your monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) days have passed.
 
To cancel your subscription you must contact our support department via our support page https://chrissajnog.com/support or send an email to [email protected]. You will receive a reply verifying your subscription has been canceled. (Requests for canceling your subscription are not considered a request for a refund. If you would like a refund you must state this in your communications.

I really think the products I sell are well worth your investment, that’s why I offer a full 30-day money back guarantee!

This policy outlines and defines the guarantee and what you will need to do in the unlikely event you don’t like your product.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to a product return to Center Mass Group where:

• The product is received back to Center Mass Group within 30-days following the date of purchase;
• The returned product is unused, in original packaging and otherwise in a condition enabling Center Mass Group to resell the item as new;
• You comply with the return procedure set out below; and
• None of the exclusions set out below apply.

Procedures

In order to take advantage of your rights under this return policy, you must:

1. Notify Center Mass Group in writing that you are not happy with your product and would like to return it. You can send a message here.

   ​We’ll do our best to make it right!
    

2. Pay for return shipping to:

   Center Mass Group, LLC
   ATTN: Returns
   9921 Carmel Mountain Road, #556
   San Diego, CA 92129
    

3. Include a copy of your receipt in the package.
    
4. Once item is received in good condition you will receive a full refund.

Exchanges

If the item you received is defective, contact us and we’ll make it right.

If you ordered a garment and it’s the wrong size, follow the return information above and we’ll send you a different size.

Exclusions

The following exclusions apply:

• Sale items (Including products purchased with coupons)
• Services
• Subscriptions, Memberships and Digital Products (separate cancellation and refund policy applies)
• Items included free with purchase
• Prizes
• Autographed items
• Custom items

If you have any questions about the return policy, please contact us before you purchase an item and we’ll be happy to help.

To request a refund contact our support department via our support page  https://chrissajnog.com/support or send an email to [email protected]
 
Do not send a private message to Chris Sajnog’s private email address or user account via the members’ private messaging system. These are not monitored.
 
Digital products (Courses, Video Coaching, Etc) also have a 30 day refund period. Live video coaching is excluded once training is completed.
 
Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your yearly subscription. Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period from a monthly basis. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, you’re prorated refund would be 6 months of the monthly rate.
 
Lifetime Access is for the lifetime of the Service. If for any reason, Center Mass Group, LLC should dissolve or cease to exist, then your access to the Service terminates. Refunds for lifetime memberships can only be made in the first 30-days. Should the site end operating refunds will be made to lifetime members minus the monthly rate at the time of sign up times the number of months used. 
 
 
Billing Cycle:

• Your credit card statement will show the charge coming from CHRIS SAJNOG
• Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
• Late Fee: All past due accounts may be assessed a late fee.

Fees:

• Late Fee: We may assess a $30.00 late fee for any payment that is 15 days past due.
• Chargebacks: If a customer initiates a chargeback to their bank, credit card or PayPal, we WILL assess a $50.00 processing fee for each individual chargeback.
• Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
• Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

 
Subscription Billing
Payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their members’ area through the end of their final billing period. 
 
Billing Disputes
Each customer agrees to provide Chris Sajnog and Center Mass Group, LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we reserve the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Center Mass Group, LLC retains the right to collect on any Services or fees that are due. Center Mass Group, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Center Mass Group, LLC has the right to suspend the account until the matter is resolved.
 
Customer Service
If you have questions or comments regarding our products or services, please contact us here.